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According to the Main Electric Supply Selling Policy, products are sold F.O.B. point of shipment unless otherwise negotiated. Therefore, the risk of loss is on the customer while the product is in transit. Due to this point, it is very important that the customer will accept all freight that is shipped to them and thoroughly inspect the product upon delivery. If products are refused due to damage, the customer is still responsible for payment of the product.
Main Electric Supply recognizes that the process of filing claims for damaged or missing freight is very time-consuming and unpleasant for everyone involved. We want to provide you our valued customers with tips and information that will aid in investigating and resolving your claim promptly.
All claims are subject to the terms and conditions of the consignor (carrier) and the National Motor Freight Classifications rules regulations. To view your carriers rules please visit the company website.
For further assistance in filing your claim please contact your sales representative OR:
Mail: 3600 W. Segerstrom Santa Ana, CA 92704
Presentation of Loss and Damage Claims (PDF) can be downloaded HERE.